Privacy Policy & Data Protection

1. Scope & Introduction

This Privacy Policy applies to Helium Mining (accessible via https://heliummining.org/). We process personal data in accordance with applicable data-protection requirements. This Privacy Policy outlines our commitment to protecting your personal data when browsing our online catalog, creating user accounts, placing hardware orders, entering into hosted or cloud mining contracts, receiving mining settlements and wallet payouts, requesting warranty and technical support, using live chat and customer support services, submitting recruitment applications and CVs, or interacting with our global logistics and facility network.

2. Personal Data We Collect

We collect only the information reasonably necessary to process orders, provide hosted and cloud mining services, administer contracts and payouts, deliver warranty and technical support, protect accounts, process recruitment applications, and comply with applicable obligations:

• Limited Verification Data: Identity or business verification is not routinely required. Limited verification may be requested where reasonably necessary for a refund to a different bank account, suspected fraud, account protection, payout validation, or compliance with a specific legal obligation.
• Contact & Shipping Data: Email address, billing address, physical delivery location, postal code, and phone numbers for express logistics courier contact.
• Financial & Payment Data: Bank-transfer references, cryptocurrency wallet addresses and transaction identifiers required to match and verify an order, confirm incoming payments, or disburse mining earnings. Payment information is processed only for the method selected at checkout.
• Mining Contract & Telemetry Data: Contract identifiers, allocated hashrate, worker and pool records, daily output, operating deductions, settlement history, payout wallet addresses, transaction identifiers, downtime records, and contract activity.
• Device and Technical-Service Data: Serial number, model, purchase association, warranty status, diagnostic notes, device logs, configuration details, fault evidence, repair history, firmware requests, package availability, and download history.
• Recruitment & Career Applications: Resume/CV details, candidate contact information, work history, educational background, professional credentials, and references submitted when applying for employment opportunities.
• Customer Inquiries & Live Chat: Support ticket communications, email correspondence, and live chat logs exchanged with our support and sales teams to provide timely assistance.
• Technical & Usage Data: IP addresses, browser types, device identifiers, session cookies, and navigation metrics to optimize platform security and prevent automated bot traffic.

3. How We Use Your Personal Information

Your personal data is strictly processed for legitimate corporate and operational purposes:

• Fulfilling, packaging, insuring, and shipping hardware orders to your designated shipping location.
• Activating, administering, and monitoring hosted and cloud mining contracts, calculating daily net settlements, and disbursing cryptocurrency payouts to registered wallets.
• Conducting limited verification only in the exceptional circumstances described above.
• Issuing automated commercial invoices, tax receipts, and warranty registration certificates under your unique serial numbers.
• Managing warranty repair services, RMA claims, and serial support lookups via Serial Support & RMA.
• Assessing external-device compatibility, conducting authorized remote diagnostic sessions, maintaining service history, and providing account-based firmware access for the registered serial.
• Providing live chat assistance, managing technical inquiries, and responding to customer support tickets.
• Reviewing candidate CVs, assessing qualifications, and processing job applications.
• Sending critical service notifications regarding batch release dates, order status updates, and security alerts.

We may display limited, anonymized contract telemetry and verified on-chain payout information for transparency. Customer names and direct account identifiers are masked before public display.

4. Data Security & Global Storage Standards

Helium Mining implements industry-standard physical, technical, and administrative safeguards to protect your personal data against unauthorized access, loss, alteration, or disclosure.

Identity-document copies are normally deleted within 20 days after the review is completed, unless an active dispute, fraud investigation or applicable law requires temporary retention. Security logs and IP records are normally retained for up to 365 days. Device serial, repair, firmware-entitlement and package-delivery records may be retained for the supported service life of the device so that continuing access and service history can be administered. Contract, invoice, payment, tax and accounting records are retained for the legally required period. Wallet addresses are removed or masked when no longer operationally necessary, while legally required transaction records remain.

If a security incident creates a material risk to affected Customers, we investigate, contain the incident and provide notices required by applicable law.

5. Third-Party Sharing & Logistics Disclosure

We never sell, rent, or trade your personal data to third-party marketing companies. Data is only shared with trusted service providers indispensable for fulfilling your order and delivering our services:

• Express Logistics Carriers: DHL Express, FedEx, UPS, and dedicated freight couriers to enable door-to-door delivery.
• Payment Processors & Banking Partners: Regulated financial institutions, merchant banking channels, and cryptocurrency payment gateways strictly as needed to process checkout payments, verify bank receipts, and execute wallet payouts.
• Data Centers, Hosting Facilities & Mining Pools: Enterprise data center operators and designated mining pools necessary to power and host equipment, allocate hashrate, record telemetry, and calculate daily mining settlements.
• Verification Providers, When Required: Only the minimum information needed for an exceptional verification review, under strict confidentiality and data-protection obligations.
• Authorized Technical & Remote-Support Providers: Only the case information, device details, logs, and connection information necessary to diagnose, repair, or provide compatible firmware.
• Customs Authorities: Required export/import documentation declared to international customs offices to facilitate clearance.

International Data Transfers: Where operational requirements involve transferring data across borders (such as between regional logistics hubs, overseas hosting facilities, or global repair centers), all transfers are conducted under appropriate contractual safeguards, strict confidentiality agreements, and applicable data-protection standards.

6. Your Data Rights & Choices

Subject to the law applicable to you, you may have the following rights. We will explain any legal exception that prevents a request from being completed in full:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal records.
• Right to Erasure ("Right to be Forgotten"): Request deletion of personal data when no longer required for legal or transactional obligations.
• Right to Restrict Processing: Request suspension of data processing under specific conditions.
• Right to Object or Complain: Object to certain processing and contact the competent data-protection authority where that right applies.

7. Contact Our Data Privacy Team

If you have questions regarding this Privacy Policy, wish to exercise your data rights, or submit a privacy inquiry, please contact our Data Privacy Team: